As per reddit:
http://www.reddit.com/r/BitcoinMarkets/comments/2hgbfe/okcoins_skype_support_account_has_been_hacked/
EDIT#2: Latest update from OKCoin:
"Our account wasn't hacked, but it's an imposter account. We've looked at our Skype records and don't have a history of this so I assume it's the same account popping up as a couple months ago. We had an imposter Skype account trying to get BTC or login details and we opened a request on Skype to remove his account after we found it. It seems to be a difference in capitalisation.
We will never charge you erroneous fees like the ones requested above. I am happy to see you were able to see through his ploy.
Okcoin will never ask you for any verification codes. Whether google authentication or SMS"
Someone has hacked the Skype support account (OKCoinSupport) found on https://www.okcoin.com/about/linkUs.do
here is the transcription. (please note they tried to use public Skype account info against me to verify)
[12:28:46 PM] OKCoinSupport: hello
[12:29:28 PM] Jason ***: Hello I am not receiving my BTC email confirmation on OKC international
[12:29:45 PM] OKCoinSupport: how much u are trying to withdraw and what is ur username
[12:29:50 PM] Jason **: Ticket number **
[12:30:06 PM] Jason : *
[12:30:21 PM] OKCoinSupport: [12:29 PM] OKCoinSupport:
<<< how much u are trying to withdraw
[12:30:30 PM] Jason : *.** BTC
[12:30:41 PM] OKCoinSupport: let me check
[12:30:48 PM] Jason ***: thank you
[12:31:03 PM] OKCoinSupport: have you logged from different ip's ?
[12:32:05 PM] OKCoinSupport: ?
[12:32:11 PM] Jason ***: Once yes. One from mobile and today from PC. But still that is why you have security measures. Still no email for me to confirm... I entered SMS and Google Auth so not sure why that is a problem
[12:33:13 PM] Jason ***: The last logged IP on the site is same I requested withdraw from today
[12:34:02 PM] OKCoinSupport: You caused problems with your accout security
[12:34:12 PM] Jason ***: I just need the email so I can confirm like normal.
[12:34:13 PM] OKCoinSupport: The fix may cost you 0.000412btc
[12:34:17 PM] OKCoinSupport: Is that fine with you ?
[12:34:51 PM] Jason ***: What?
[12:35:00 PM] OKCoinSupport: Please,read above.
[12:35:24 PM] Jason ***: I did nothing wrong. I used mobile app and now use the site at home like normal.
[12:35:35 PM] OKCoinSupport: ur email please ?
[12:35:37 PM] Jason ***: I also got a new phone over the weekend
[12:35:48 PM] Jason **: **@yahoo.com
[12:35:54 PM] Jason ***: I emailed Zane too
[12:36:18 PM] Jason ***: Should be no problem at all. it is my own right to change settings if I want.
[12:36:20 PM] OKCoinSupport: I must log in thru your account and reset your email,cause the system had problems.
[12:36:32 PM] OKCoinSupport: Its not something hard but it won't let you withdraw
[12:36:46 PM] OKCoinSupport: Please,reset your password with the link we have send you
[12:37:13 PM] OKCoinSupport: Tell me do you receive our email.
[12:37:24 PM] OKCoinSupport: And create new temporary password
[12:37:43 PM] Jason ***: Yes but is this safe? I don't want anyone on my account
[12:38:12 PM] OKCoinSupport: What you mean by safe? You are asking for support/help and i am here to help you.
[12:38:21 PM] OKCoinSupport: I am the one which will be on your account.
[12:38:28 PM] OKCoinSupport: I believe there is nothing you should be worried about.
[12:38:49 PM] Jason ***: Now I will tell everyone that support account is asking for access on my account and asking to charge BTC
[12:38:56 PM] OKCoinSupport: If you kindly follow the process,everything will be done in couple of minutes.
[12:39:03 PM] Jason ***: You are a scam
[12:39:13 PM] OKCoinSupport: I said we MAY charge you 0.0004btc
[12:39:18 PM] OKCoinSupport: Thanks for calling me scam sir.
[12:39:27 PM] OKCoinSupport: You are not helping yourself by that way
[12:39:36 PM] Jason ***: Send me my BTC! I did not ask for password reset . I can log in just fine
[12:39:41 PM] OKCoinSupport: If we have intentions to scam you,i can easy block the access to your account.
[12:39:58 PM] OKCoinSupport: I don't ask you what did you ask for,i am here to help you about the problem.
[12:40:04 PM] OKCoinSupport: If you don't follow the steps,then your problem will remain.
[12:40:25 PM] Jason ***: I just logged in fine. No reset needed
[12:40:35 PM] Jason ***: Fix the problem please
[12:40:38 PM] OKCoinSupport: You need to change your attitude to the people you need help from.
[12:40:52 PM] OKCoinSupport: I just told you the problem will be fixed in few minutes after you follow the steps
[12:41:01 PM] OKCoinSupport: Will you be so kind to read before write ?
[12:41:08 PM] Jason ***: No you are trying to steal my account info
[12:41:24 PM] OKCoinSupport: How i am trying to steal your account info ? I already have it
[12:41:31 PM] OKCoinSupport: It is in our database
[12:41:41 PM] OKCoinSupport: You must give me permission to fix your problem.
[12:41:44 PM] Jason ***: Then why do you need me to reset?
[12:41:57 PM] OKCoinSupport: I can login your account anytime,but i won't do that because i need permission from the original owner (you).
[12:42:08 PM] OKCoinSupport: I will do my best to fix your problem sir.
[12:44:41 PM] OKCoinSupport: Do you have proof you are the original owner of this account ? username: *** , email: ***@yahoo.com
[12:45:38 PM] Jason ***: There is no proof needed. I am sending under the limit and I have proven I have the SMS and Google Auth confirmation as well as email
[12:45:52 PM] Jason ***: You don't understand security do you?
[12:46:10 PM] OKCoinSupport: Do you understand our security better than me sir ?
[12:46:20 PM] Jason ***: I am reporting you
[12:46:32 PM] OKCoinSupport: To who,to myself ?
[12:46:50 PM] Jason ***: No on social media and emailed Zane directly
[12:47:00 PM] OKCoinSupport: Thank you sir.
[12:47:37 PM] OKCoinSupport: Are you here for help or to report me,if you need help for any of the requests let me know.
[12:49:39 PM] OKCoinSupport: *** [gave info based on public Skype account details]
[12:49:42 PM] OKCoinSupport: Is that you sir ?
[12:51:40 PM] OKCoinSupport: Your account is blocked for withdraw for a reason,it will remain that untill you help me out with verification and complete the process to fix it.
[12:52:14 PM] Jason ***: That is not the information I have you. I am on the account right now.
[12:52:22 PM] Jason ***: Not what I gave you
[12:52:38 PM] OKCoinSupport: I never told you this is your account information,i just ask you is this you.
[12:53:10 PM] OKCoinSupport: We have more information about our users than you think because of IRS
[12:53:44 PM] OKCoinSupport: This is not your business,i will ask you once again sir,do you need my help ?
[12:53:52 PM] OKCoinSupport: Or your account will be remain locked
[12:53:58 PM] Jason ***: I was able to withdrawal just fine yesterday
[12:54:04 PM] Jason ***: Or day before
[12:54:10 PM] Jason ***: Something has changed
[12:54:30 PM] OKCoinSupport: That's right,there is suspicious activity on your account and due to security reasons it was locked.
[12:55:30 PM] Jason ***: I am under the 500 BTC limit. Should not have to verify. What is suspicious? I have verified all info. You must understand that accessing BTC app over mobile is different IP right?
[12:55:51 PM] OKCoinSupport: Sir i am trying to help you,but you don't let me.
[12:55:53 PM] Jason ***: I proved access of email and Google Auth and sms
[12:56:05 PM] Jason ***: That should be enough sir
[12:56:27 PM] Jason ***: What is wrong with that?
[12:56:39 PM] OKCoinSupport: Can you verify your phone number ending at ******* sir ?
[12:56:54 PM] OKCoinSupport: You can't come here and ask for help before verifying to me you are the original owner of the account you are asking for.
[12:57:14 PM] OKCoinSupport: There is verification steps which we need to complete before we start anything.
[12:57:29 PM] Jason ***: Yes that is my number
[12:57:33 PM] OKCoinSupport: I hope you understand that everyone can come here to us with some username and ask for things just like that.
[12:57:38 PM] OKCoinSupport: Can you tell me the number sir ?
[12:57:54 PM] OKCoinSupport: Need to match it.
[12:57:54 PM] Jason : *****
[12:58:26 PM] OKCoinSupport: Did you receive sms with code sir ?
[12:58:32 PM] Jason ***: Yes
[12:58:36 PM] OKCoinSupport: What is the code ?
[12:58:47 PM] Jason ***: I cannot give you that
[12:59:00 PM] OKCoinSupport: ?
[12:59:04 PM] Jason ***: Because you don't have the information
[12:59:20 PM] OKCoinSupport: I don't think i understand you.
[12:59:48 PM] Jason ***: You are trying to steal my account information. Once you are in you will change my password and lock me out
[1:00:02 PM] OKCoinSupport: Once again sir,i am trying to fix your problem.
[1:00:09 PM] OKCoinSupport: By calling our support scammers,you are not helping yourself.
[1:00:23 PM] Jason ***: You are not support
[1:00:37 PM] Jason ***: You must prove it
[1:00:51 PM] Jason ***: I'm going to tell everyone what you are doing
[1:01:15 PM] OKCoinSupport: Our skype is attached on our website,and also with the information i provided about your account,it is obvious who i am sir.
[1:01:46 PM] OKCoinSupport: Yes please,tell everyone we are trying to help you,and you don't assist about your problem.
[1:02:26 PM] OKCoinSupport: I am here to help you,if you don't let me,your problem will remain.
[1:02:58 PM] Jason ***: Please respond via the support ticket instead
[1:04:00 PM] OKCoinSupport: I am here with you and responding you.
[1:04:14 PM] Jason ***: No I don't trust this account
[1:04:17 PM] OKCoinSupport: If you are not willing to fix your problem,then we can't help you.
[1:04:34 PM | Edited 1:04:36 PM] OKCoinSupport: If you can't trust us,not sure how you using our website for trading/exchanging.
[1:05:08 PM] OKCoinSupport: If you spend few mins to help me with the information we need,we can fix your problem faster.
[1:05:20 PM] Jason ***: Please use the support ticket instead to prove it
[1:06:19 PM] OKCoinSupport: I am OKCoin International admin,i am not using the support panel because its not my section.If you need help from support,which will also be redirected to me and being answered slowly,go ahead and wait for the support answer which will also be redirected to me with the same questions i requested.
[1:06:44 PM] OKCoinSupport: If you don't want me to help you,just tell me so i can continue the support to another members.
EDIT: Does not look like my account has been compromised nor do I believe the account has been hacked. It's a discrepancy between the actual Skype username and the one listed on the website. See comment below. I still haven't heard from Zane or the company and my withdrawal confirmation email has not been received and my BTC is unfortunately stuck in limbo for now. I will update the moment I hear anything. Thank you
